A few minutes after placing your order, you’ll receive an automated order confirmation along with your invoice via email.

Once your items are shipped, you’ll receive a separate shipping confirmation containing your tracking number.

All items are dispatched from our warehouse at: Lange Ruthe 14, Halle 3, 55294 Bodenheim, Germany

Standard delivery time within Germany is typically 10 working days. However, delivery times may vary based on the season, current order volume, and especially the specific product ordered.

For the most accurate delivery estimate, please refer to the product page before placing your order.

International delivery times are calculated at checkout, based on destination and product size.

For larger shipments delivered by freight:“Free curbside” means the item will be delivered on a pallet to the nearest accessible curb at your address.

The delivery driver will not carry items into your home, apartment, or building, nor assist with unboxing or assembly. Please plan accordingly.

Yes, we ship internationally. Details on shipping rates and available countries can be found under the tab “International Shipping Costs.”

ATLETICA covers all return shipping costs. Returns are always free for you.

Returning a product is simple and free of charge. You have two options:

Option 1 – Chat:
Start a return directly via the chat on our website using your order number and name.

Option 2 – Email: Send a return request to service@atletica.de. Our team will book a collection for you.

Although rare, transport damage can occur. If you notice any damage upon delivery:

1. Please accept the delivery regardless - this ensures the claims process can proceed smoothly.
2. Check the contents carefully, and if the product is damaged, contact our service team via chat or email, ideally including photos and a brief description of the issue.

We’ll handle the situation promptly and arrange a repair or replacement at no cost to you.

Please note: While ATLETICA accepts no liability for damages caused by third-party shipping providers, we are committed to supporting our customers and will always assist in resolving any transport-related issues.

ATLETICA customers from Switzerland pay only the German net prices. The 19% German sales tax is automatically deducted at checkout once you enter your Swiss address.

For example, an order of €3,000 would be reduced to €2,521. All Euro amounts are converted to CHF before payment is finalized.

The administrative effort is minimal. You will receive a separate invoice from the shipping company, Kühne & Nagel, for the Swiss import sales tax and customs clearance costs. The costs include:

• Import Sales Tax: 8.1% of the value, as levied by the Swiss government.
• Customs Clearance: A flat fee of 80 CHF.
• Cash on Delivery Fee: Approximately 25 CHF. There are no separate customs duties.

Here is an example of a customer order:

• Pollux Multistation: 2,493.00 CHF
• B1 Weight Bench: 166.00 CHF
• Shipping: 55.40 CHF
• 8.1% VAT: 223.32 CHF
• Customs clearance costs + Notification: 80.00 CHF
• Grand Total: 3,017.72 CHF

The freight forwarder (DSV or UPS) will email you to schedule a delivery appointment. Large freight shipments are delivered "free curbside." Shipping costs are based on weight:

• Up to 2 kg: €9.90
• 3kg to 39kg: €19.90
• 40kg and more: €59.00

Standard delivery time is typically 10 working days. However, delivery times may vary based on the season, current order volume, and especially the specific product ordered.

For the most accurate delivery estimate, please refer to the product page before placing your order. International delivery times are calculated at checkout, based on destination and product size.

Yes, our 100-day right of return policy applies to all customers in Switzerland. The process is simple: just inform our customer service via chat or email at service@atletica.de.

Our team will arrange for the item to be picked up on your desired date. The purchase price is refunded to your original payment method within ten working days of the item's return.

Our product warranties are valid worldwide. We provide:

• 5-year warranty on all products without exception.
• LifeTime warranty on the frames of all Power Racks and Multi-Gyms.
• LifeTime warranty against bending for all barbells.

For any warranty claims, you can contact our customer service team at any time. All inquiries are handled as quickly as possible to ensure full customer satisfaction.