Book a free consultation with one of our specialists to get a customized plan tailored to your needs.
Our customer service is also available Monday to Friday from 8:00 a.m. to 4:00 p.m.
CONTACT & SUPPORT
Got a question or need help? You’ll find all our contact options here.
We're Here to Support Your Fitness Goals!
Track Order
Check your order status anytime. Just enter your order number or email address to get the latest updates.
Return/Exchange
Not satisfied with your purchase? No problem! Learn how to return or exchange an item quickly and easily. Just submit a service ticket below.
Contact Information
If you have any questions, please feel free to contact us. We're happy to help!
Customer Service
+49 6131 4932391
service@atletica.de
Mon - Fri: 9:00 - 16:00
Headquarters & Administration
Gorresstrasse 5
55131 Mainz, Germany
Brand Store Mainz
Grosse Langgasse 2
55116 Mainz, Germany
Storage & Collection
Lange Ruthe 14, Hall 3,
55294 Bodenheim, Germany
Branches
Our opening hours: Mon- Fri: 08:00 - 16:00
Belgium
Rue Adolphe Lavallée 39
1080 Brussels
Denmark
Fruebjergvej 3
2100 Copenhagen ∅
France
6 Volumes Michael Faraday
77700 Serris, France
Netherlands
Vijzelstraat 68 - 78
1017 HL Amsterdam
Sweden
Medborgarplatsen 25
118 72 Stockholm
Rest of Europe
Görresstrasse 5
55131 Mainz, Germany
USA
1401 21st Street
Sacramento, California 95811
Do You Still Have Questions?
Book a free appointment for a one-on-one consultation with our experts.
Our customer service is available Monday to Friday, from 8:00 AM to 4:00 PM.
Which Countries Do You Ship To?
We ship to the following countries: Belgium, Denmark, Germany, France, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Austria, Poland, Sweden, Finland, Switzerland, Slovenia, Slovakia, Czech Republic, Croatia, Hungary, and Spain.
If your country isn’t listed, please contact our support team.
How Long Does Delivery Take?
Once we’ve received your payment, we’ll begin processing your order. Delivery within Germany typically takes 3–5 business days after you receive a shipping confirmation and tracking details via email. During peak seasons, delivery may take up to 10 business days.
Please also refer to the specific delivery times listed on each product page.
How Much Does Shipping Cost?
Shipping within Germany is free for orders over €200. For orders under €200, a shipping fee of €4.99 applies.
For international deliveries, please check the applicable monthly rates listed in the footer of the website.
Is the Shipment Insured?
Your payment with ATLETICA is protected by insurance. Every purchase up to €20,000 is covered through Trusted Shops.
Where is Your Brand Store Located?
Our brand store address is:
BRANDSTORE MAINZ
Große Langgasse
55116 Mainz
+4961314909105
Our opening hours are Mon-Sat 10am-7pm.
Feel free to contact our on-site team to schedule an appointment or check the availability of the equipment you're interested in.
Brand Store
Visit us in Mainz, Germany
We invite you to visit our Brand Store in Mainz and experience our equipment in person. Try it out before you buy and discover which products are the perfect fit for you.
Get a Feel for the Products
Come prepared: bring the measurements of your current or planned training space and explore our product range online in advance so you know which equipment you’d like to test in store.
Available In Store
Ask our specialists about the availability of the products you want to try—so you can find exactly what you're looking for.
Brand Store Mainz
Große Langgasse 2, 55116, Mainz, Germany
Mon-Sat: 10:00 - 19:00
service@atletica.de
+49 6131 4932160
