Create your account and receive 50 points instantly.
ATLETICA REWARDS
Become a member and get the most out of your training with ATLETICA. Collect loyalty points, secure exclusive offers, and redeem your points for attractive discounts.
ATLETICA Rewards
Don't Just Train, Gain.
Easy redemption
Log in to your account, create a discount code with your points, and redeem it at checkout. Please note that express checkout options are not supported for point redemption.
Athlete-level discounts
Redeem your points for one or more €35 discount codes. You can combine up to five codes per order over €200.
Pro-athlete level discounts
Redeem points for a €70 discount on orders over €400 or a €100 discount on orders over €500.
Processing time for points
Please allow up to 30 days for newly earned points from orders or product reviews to be credited and displayed in your account.
Account inactivity
Your loyalty points will expire after six months if no new points are collected or redeemed during this period.
Subsequent credits
Points for orders placed up to 60 days before your account was created can be requested - however, only for purchases made after August 12, 2024.
Gift card purchase
If you are paying with a gift card, please contact our customer service. We can then manually apply your points to an eligible order.
Ineligible products
Points cannot be collected or redeemed on gift cards or purchases made through third-party platforms such as Amazon or eBay.
Abuse of the program
Any misuse of the loyalty program, its points or conditions will result in immediate exclusion from the program.
Questions? You'll find the answers here.
How do I get the points for my review?
Seven days after your order has shipped, you will receive an email from Loox asking about your experience with the product. To write a successful review and collect points, you must click the "Write review" button and add a photo of the product.
What does the ATLETICA loyalty program mean?
This is our way of showing our appreciation. You earn points for activities on our website, such as referrals and purchases. You can redeem these points for discounts on purchases – the more you collect, the more you save.
ATLETICA Athlete program
Athlete categories: Customers are placed in the appropriate categories 30 days after fulfilling the qualification criteria:
Athlete (€0.00 - €7,499.99) – automatic membership birthday gift
- 1x Points Multiplier
- birthday present
Pro Athlete (€7,500.00+) – Spending of €7,500 within 12 months
- 1x Points Multiplier
- birthday present
- Exclusive insights into new products
- Early access to sales promotions
Who can participate?
Everyone with an account is automatically logged in.
How do I earn points?
You can collect points for various activities, including friend referrals and purchases. To see all the ways you can collect points, click on the * Collect Points * tab in the menu.
How can I view my points balance?
You can see your points balance in the header of the loyalty program page when you are logged in.
Is there a limit to the number of points I can earn?
No. Collect as many points as you can!
What do the statuses 'approved', 'pending' and 'cancelled' mean?
Approved : These points can be redeemed for rewards immediately.
Pending : These points must be verified before redemption. This usually applies to purchases and referrals.
Cancelled : These points will not be credited to your account. For example, if you cancel a purchase (the points change from pending to cancelled).
Why were no points awarded for my previous orders?
The program has been active since August 12, 2024. Points are only awarded for orders placed from this date onwards. If you experience any problems with point crediting for orders placed after August 12, 2024, please contact us at service@atletica.de.
How long does it take for my points to be approved and appear in my account?
Our approval period is 30 days. During this time, the points will be in "pending" status and cannot be redeemed. After this period, the points will be approved and will appear in your account.
Can I use my points at checkout?
Not directly – please redeem your points for a voucher that can then be applied at checkout.
Referral program
Earn 100 points for every successful referral of a friend who spends over €200. The referred friend must make their first purchase.
Possible reasons for a failed recommendation:
- If the customer clicks on the referral link but completes the purchase using a different IP address or device, the referring customer will not receive any points.
- If the minimum amount has been reached, but part of the sum was paid with a voucher, this will not count as a completed referral. The minimum amount must be paid entirely with real money.
- The referral is only completed if the entire minimum amount is spent on the first purchase via the referral link. The amount cannot be spread across multiple purchases.
Why has my points balance decreased?
You or someone you recommended has cancelled or returned a purchase.
I completed an activity, but received no points!
Sometimes it can take a few minutes for us to process your activity and credit you with the points.
Can points be lost?
Yes, if you receive a refund for a purchase, you lose 1 point for every euro refunded.
Can points expire?
Yes, points can expire after 6 months of inactivity. Birthday points do not count as account activity.
What happens if a friend I recommended cancels or returns their order?
Your outstanding points will be cancelled and removed from your account.
Is it possible to be demoted to a lower category?
Yes, it is possible to be downgraded to a lower category. If a customer does not meet the spending requirements within 12 months of entering the category, they will be downgraded.
What happens if I leave the program and want to rejoin later?
Simply contact us and we'll re-register you. However, your points balance will start at zero.
How do I exit the program?
If you no longer wish to collect points, please contact us and request to be unsubscribed. We will unsubscribe you and you will lose all collected points.
Where can I report a problem or give feedback?
If you have any questions or problems, you can reach our customer service team at any time at service@atletica.de.
You can also quickly contact us via the chat on our website.