A few minutes after placing your order, you’ll automatically receive an order confirmation and your invoice by email.

Once your items have been shipped, we’ll send a separate shipping confirmation with a tracking number.

All items are dispatched from our warehouse at: Lange Ruthe 14, Halle 3, 55294 Bodenheim, Germany

The standard delivery time within Germany is usually 7–10 business days. However, delivery times may vary depending on the season, order volume, and especially the product ordered.

For the most accurate estimate, please refer to the specific product page.

For international orders, the estimated delivery time is calculated during checkout based on the destination country and package size.

For larger shipments delivered by freight:“Free curbside” means the item will be delivered on a pallet to the nearest accessible curb at your address.

The delivery driver will not carry items into your home, apartment, or building, nor assist with unboxing or assembly. Please plan accordingly.

Yes, we ship internationally. Details on shipping rates and available countries can be found under the tab “International Shipping Costs.”

ATLETICA covers all return shipping costs. Returns are always free for you.

Returning a product is easy and free. You have two options:

Option 1 – Chat:
Start a return directly via the chat on our website using your order number and name.

Option 2 – Email: Send a return request to service@atletica.de. Our team will then arrange the pickup for you.

Although rare, transport damage can occur. If you notice any damage upon delivery:

1. Please accept the delivery anyway - this ensures the claims process can proceed smoothly.
2. Check the contents carefully, and if the product is damaged, contact our service team via chat or email, if possible include photos and a brief description of the damage.

We’ll promptly arrange a repair or replacement at no cost to you.

Please note: ATLETICA is not liable for transport damage caused by third parties, but we’re always here to support you and will ensure a fast resolution.

ATLETICA customers in Switzerland pay only the German net prices. The 19% German VAT is automatically deducted at checkout once you enter a Swiss shipping address.

For example, a €3,000 order would be reduced to €2,521. All Euro amounts are converted to CHF before payment is completed.

The administrative effort is minimal. You will receive a separate invoice from the shipping company, Kühne & Nagel, for the Swiss import sales tax and customs clearance costs. The costs include:

• Import Sales Tax: 8.1% of the value, as levied by the Swiss government.
• Customs Clearance: A flat fee of 80 CHF.
• Cash on Delivery Fee: Approximately 25 CHF. There are no separate customs duties.

Here is an example of a customer order:

• Pollux Multistation: 2,493.00 CHF
• B1 Weight Bench: 166.00 CHF
• Shipping: 55.40 CHF
• 8.1% VAT: 223.32 CHF
• Customs clearance costs + Notification: 80.00 CHF
• Grand Total: 3,017.72 CHF

The shipping carrier (DSV or UPS) will contact you by email to schedule a delivery date. Large freight shipments are delivered curbside. Shipping costs are based on total weight:

• Up to 2 kg: €9.90
• 3kg to 39kg: €19.90
• 40kg and more: €59.00

Standard delivery typically takes 10 business days. Delivery times may vary depending on the season, order volume, and the specific product. For the most accurate estimate, please check the product page before placing your order.

International delivery times are calculated at checkout based on your destination and the size of your order.

Yes, our 100-day return policy applies to all customers in Switzerland. The process is simple: contactj our customer service team via chat or email at service@atletica.de.

Our team will arrange for the item to be picked up on your desired date. The purchase price is refunded to your original payment method within ten business days of the return.

Our product warranties are valid worldwide. We provide:

• 5-year warranty on all products without exception.
• Lifetime warranty on the frames of all Power Racks and Multistations.
• Lifetime warranty against bending for all barbells.

For any warranty claims, you can reach out to our customer service team at any time.
We handle all inquiries as quickly as possible to ensure your complete satisfaction.