Book a free consultation with one of our specialists to receive a customized plan for your needs.
Our customer service is also available Monday to Friday from 8:00 a.m. to 4:00 p.m.
Contact & Support
Do you have a question or need support? You can find all contact options here.
We support you in your fitness goals!
Track order
Check the status of your order at any time. Simply enter your order number or email address to receive the latest updates.
Return/Exchange
Not satisfied with your purchase? No problem! Learn how to return or exchange an item quickly and easily. Create a service ticket below.
Contact information
If you have any questions, please feel free to contact us. We'll be happy to help!
Customer Service
+49 6131 4932391
service@atletica.de
Mon - Fri: 9:00 - 16:00
Headquarters & Administration
Gorresstrasse 5
55131 Mainz, Germany
Brand Store Mainz
Grosse Langgasse 2
55116 Mainz, Germany
Storage & Collection
Lange Ruthe 14, Hall 3,
55294 Bodenheim, Germany
Branches
Our opening hours: Mo - Fr: 08:00 - 16:00
Belgium
Rue Adolphe Lavallée 39
1080 Brussels
+32 2 586 38 15
Denmark
Fruebjergvej 3
2100 Copenhagen ∅
+45 89 87 53 81
France
6 Volumes Michael Faraday
77700 Serris, France
+33 1 89 71 48 03
Netherlands
Vijzelstraat 68 - 78
1017 HL Amsterdam
+31 20 532 2084
Sweden
Medborgarplatsen 25
118 72 Stockholm
+46 8 580 982 12
Rest of Europe
Görresstrasse 5
55131 Mainz, Germany
USA
1401 21st Street Sacramento,
California 95811
Mon - Fri: 8 am - 7 pm (CET)
Do you still have questions?
Make a free appointment for a personal expert consultation.
Our customer service is available Monday to Friday, from 8:00 AM to 4:00 PM, to assist you.
Which countries do you deliver your products to?
We offer deliveries to the following countries: Belgium, Denmark, Germany, France, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Austria, Poland, Sweden, Finland, Switzerland, Slovenia, Slovakia, Czech Republic, Croatia, Hungary, Italy, Spain.
If your country isn’t listed, please contact our support team.
How long does delivery take?
Once we receive your payment, we can begin processing your order. Delivery within Germany typically takes 3-5 business days, after you receive a shipping confirmation email with further tracking information. However, depending on the season, delivery times can take up to 10 business days.
However, please note the specific delivery times stated on the product page.
How much does shipping cost?
Shipping is free within Germany for orders over 200 Euros, while orders under 200 Euros incur a shipping fee of 4.99 Euros. For international deliveries, please check the respective monthly rates in the footer of the page.
Is the goods insured?
Your payment at ATLETICA is protected by insurance. Every purchase up to €20,000 is insured by Trusted Shops.
Where is your brand store located?
Our brand store address is:
BRANDSTORE MAINZ
Große Langgasse
55116 Mainz
+4961314909105
Our opening hours are Mon-Sat 10am-7pm.
To be on the safe side, you are welcome to contact the colleague on site and arrange an appointment or discuss the availability of the equipment.
Brand Store
Visit us in Mainz, Germany
We invite you to visit our brand store in Mainz to experience our devices firsthand. Test them before you buy and find out which products are the perfect fit for you.
Feel the products
How to prepare for the store: Take the dimensions of your current or planned gym with you and check out our product range online beforehand to know which equipment you'd like to try out in store.
Available in store
Ask our consultants about the availability of the products you would like to test on site – so you can find exactly the equipment you are looking for.
Brand Store Mainz
Große Langgasse 2, 55116, Mainz, Germany
Mon-Sat: 10:00 - 19:00
service@atletica.de
+49 6131 4932160
