Sign up now and instantly earn 50 points.
ATLETICA REWARDS
Join now and get the most out of your training with ATLETICA. You will earn loyalty points, unlock exclusive offers, then redeem them for valuable rewards.
GDPR Compliance
The app used to ensure GDPR/CCPA compliance of this site collects your IP address and email address in order to process the data. For more information check Privacy Policy
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Please note that this process will delete your account, so you will no longer be able to access or use it anymore .
Don't Just Train, Gain.
Redeem with Ease
Log into your account, turn your points into a discount code, and apply it at checkout. Just a heads-up — point redemption isn’t available with express checkout options.
Athlete Level Discounts
Turn your points into €35 discount codes and stack up to five on any order over €200.
Pro-Athlete Level Discounts
Use your points to get €70 off orders over €400 — or €100 off when you spend over €500.
Points Processing Time
It may take up to 30 days for points from orders or product reviews to show up in your account.
Account Inactivity
Your loyalty points will expire after six months if no new points are earned or redeemed during that time.
Retroactive Credits
You can request points for orders placed up to 60 days before your account was created — but only for purchases made after August 12, 2024.
Gift Card Purchases
If you’re paying with a gift card, please contact our customer service team. We can manually apply your points to an eligible order.
Excluded Products
You can’t earn or use points on gift card purchases or when shopping through third-party platforms like Amazon or eBay.
Program Abuse
Any abuse of the loyalty program, its points, or its terms will result in immediate removal from the program.
Got questions? We’ve got answers.
How can I earn points for leaving a review?
Seven days after your order ships, you’ll receive an email from Loox asking about your product experience. To successfully submit a review and earn points, click the “Write a Review” button in the email and include a photo of the product.
What does the ATLETICA Loyalty Program mean for you?
This is how we say thanks. Collect points by engaging with our site — through referrals, purchases, and more. Use your points to get discounts, the more you collect, the bigger your savings.
ATLETICA Athlete Loyalty Program
Athlete Loyalty Categories. After 30 days of meeting the spending requirements, you're invited to join our Athlete Level loyalty program.
Athlete (€0.00 – €7,499.99) — Welcome to the club!
- Celebrate with a birthday gift
- Earn points with a 1x multiplier
Pro Athlete (€7,500+) — For those who train harder and invest more
- Enjoy a 1x points multiplier
- Receive a special birthday gift
- Get exclusive sneak peeks of new products
- Access sales early, before anyone else
Who is eligible to join?
If you have an account, you’re automatically signed up.
How do I earn points?
Collect points by doing what you love, from referring friends to making purchases. Explore all the ways to earn points under the Earn Points tab in the menu.
How can I check my points balance?
Once logged in, you’ll find your points balance displayed at the top of the loyalty program page.
Is there a limit to how many points I can earn?
No. Earn as many points as you want!
What do the status labels 'approved', 'pending', and 'canceled' mean?
Approved: These points are available for immediate redemption.
Pending: These points need to be verified before they can be redeemed. This usually applies to purchases and referrals.
Canceled: These points won't be credited to your account. For example, if you cancel a purchase, points will change from pending to canceled. i
Why didn’t I receive points for my earlier purchases?
Our loyalty program started on August 12, 2024. Points are only given for orders placed from this date forward. If you notice missing points for orders after August 12, 2024, please reach out to us at service@atletica.de.
How long does it take for my points to be approved and appear in my account?
It takes 30 days for points to be approved. While pending, you can’t redeem them. Once approved, the points will show up in your account.
Can I redeem my points during checkout?
Not directly — please redeem your points for a voucher, which can then be applied at checkout.
Referral Program
Earn 100 points for every successful referral when your friend spends over €200 on their very first order.
Possible reasons for a failed referral:
- If your friend clicks the referral link but completes the purchase using a different IP address or device, the referrer will not receive points.
- If the minimum amount is met but part of the payment is made with a voucher or gift card, the referral will not count as complete. The full minimum amount must be paid with non-discounted funds.
- The referral only counts if the entire minimum amount is spent in a single first purchase through the referral link. Spending the amount across multiple orders does not qualify.
Why were points deducted from my account?
A purchase was canceled or returned by you or someone you referred.
I finished an activity but my points haven’t appeared!
It may take a few minutes for your activity to be processed and points to show up in your account.
Is it possible to lose points?
Yes, if you get a refund on a purchase, 1 point will be deducted for every euro refunded.
Can points expire?
Yes, points expire after 6 months without any activity. Please note that birthday points don’t count as activity on your account.
What happens if a friend I referred cancels or returns their order?
Your pending points will be canceled and removed from your account.
Can I lose my current tier status?
Yes, you can be downgraded. If you don’t meet the spending requirements within 12 months of joining a tier, your membership level will be lowered.
If I leave the program, can I join again later?
Just reach out to us, and we’ll get you back in. Please note, your points balance will start fresh at zero.
How do I cancel my membership?
If you no longer wish to earn points, please contact us and request to be unsubscribed. We will remove you from the program, and you will lose all accumulated points.
How do I report an issue or provide feedback?
If you have any questions or issues, you can reach our customer service team anytime at atletica.de/en/pages/contact-support-1. You can also quickly contact us via the chat on our website.
