Customer Service

GUARANTEE

You can find all relevant warranty information for the various product groups here.

CLAIM

Please contact us directly at any time if you have a complaint.
We process each ticket until the customer is completely satisfied.

Please open a service case and we will take care of your request directly.

INSTRUCTIONS AND HELP

We will be happy to send you new instructions.

ATLETICA

ATLETICA Germany GmbH

Görresstrasse
55131 Mainz

Storage and goods issue

Cobaltstrasse 2-4
65428 Rüsselsheim

Customer Service Telephone

+49 6131 4909 109

FAQ

Yes, absolutely! Your requests will be processed even faster here.

After your shipment has left our warehouse you will receive the tracking ID directly via email.

If you provide your mobile phone number when ordering, you will receive an SMS from DPD and DHL with the estimated delivery time.

Of course, you can also track your package using the tracking ID.

The shipping time depends on the product and the season. It usually takes up to ten working days from the time you place your order until your shipment arrives, as the shipments are delivered by a freight company. Please look under your product for the current product delivery times.

Of course. We don't think in terms of borders and your ATLETICA guarantee is valid worldwide. No matter which country you are in.

With pleasure! Please call us and we will even give you instructions and tips via video conference (if desired) on how to get the most out of your ATLETICA power product.